You can return merchandise up to 30 days after the purchase date. The merchandise must be unused, unopened, and include all the original parts and manuals. Any product that requires installation and has been installed is not eligible for return. Please inspect all of the products immediately after receiving them.
Please Submit a Support Ticket Here or Email us at:( tickets@PremierWaterFilters.com ) BEFORE returning any merchandise in order to initiate an RMA (Return Merchandise Authorization). Failure to contact us prior to return will result in processing delays.
- When returning an order, please include a copy of your email receipt with the RMA number written clearly on the package.
- We do not accept returns after 30 days for damaged or defective products.
- Merchandise should be repackaged in its original packaging in order to reduce the risk of damage.
- Shipping and handling charges to and from our warehouse are not refundable for returned items.
- You are responsible for lost packages or any damage that may occur to the merchandise while in transit.
- PremierWaterFilters.com reserves the right to refuse returns.
To return filters, please contact firstname.lastname@example.org.
The above return policy also applies to exchanges. However, if you would like to exchange your filters for different filters of equal or greater value, we will waive the 15%-20% processing fee. We will apply your entire initial payment minus the original shipping costs towards your second order. Shipping charges (and sales tax for AR residents) will apply to the second order. If your new order is not of equal or greater value, restocking fees will apply to the entire order.
Defective Item Policy
Within 30 days of receiving your order, you may claim an item defective. Please contact us immediately regarding defective items. We reserve the right to determine if the defective item should be returned, refunded, or a replacement sent out. Any order returned without authorization whether defective or otherwise will be subject to a 15%-20% restocking fee. Please DO NOT return any merchandise without a return authorization from us. Some items may need to be handled directly with the manufacturer. If manufacturer information is not included with your product, please contact us and we will be glad to assist you.
Cancelled Orders Policy
We ship most orders same-day or within one business day. If you contact us before shipment of your order, you may cancel your order by contacting us at support@PremierWaterFilters.com or by calling 1-714-657-2802. If your order is cancelled after 5:00 PM CST on the day of the order or on a future date, you will be subject to a 5% processing fee to cover credit card processing fees.
If your order has already been shipped, you will not be able to cancel your order, but you may return your order in accordance with the above return policy.
If you refuse delivery of a shipment, you will be credited for the purchase price less all shipping charges and a 15%-20% re-stocking fee.
Clearance items are not returnable.
Upon the arrival of your order, you must inform us of any defective, damaged, or missing products within 7 days of delivery. Please Submit a Support Ticket Here or Email us at:( tickets@PremierWaterFilters.com ).
PremierWaterFilters.com is not responsible for incorrect shipping addresses, undeliverable packages, unrecoverable packages, 3rd delivery attempts, or other customer created errors.
PremierWaterFilters.com may assess additional shipping and handling charges for reshipped packages due to inaccurate consumer provided delivery information.